Questions about us?
How do I contact you?
Our Toll-Free number is 1-833-MASSA5 (833) 627-7245. We can also be reached via email at firstname.lastname@example.org.
Where are you located?
We are located at 2285 W 80th St #5 Miami Lakes, FL, 33016
Questions about placing an order?
How can I pay for my purchase?
We accept the following credit cards: Visa, MasterCard, American Express, and Discover. We also offer financing through Klarna and PayPal.
How about sales tax?
Sales Tax is added to orders delivered within Florida otherwise mentioned in the website. The state of Florida requires that we charge sales tax on the full amount of the order. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in Florida is 6.0%.
Can I call you to place an order?
Yes, it is welcome to call us to place your order. Local hours are 10 AM to 7 PM in Eastern Time. Our toll-free number is 1-833-MASSA5 (833) 627-7245.
Do you offer financing?
Yes, we offer financing, and you can read more about our financing options here.
Do you have a Money Back Guarantee on Massage Chairs?
Yes, for all massage chairs, we offer a 30-day money-back guarantee. There are no refunds after 30 days. If the buyer decided to return, the buyer would be charged for ALL delivery and shipping charges (delivery, shipping charges to and from our facility). All massage chair brands offer an exchange of a new unit if there are defects in the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.
Questions about shipping information?
What is Curbside Delivery?
This is our standard delivery method and is included when you purchase any massage chair from us. By curbside delivery, massage chairs will arrive unassembled in its original factory boxes. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.
What is White Glove Delivery?
By white glove delivery, massage chairs will be hand-delivered into your destination and assembled. White glove delivery can add about 1-2 days to the standard lead time of delivery. Choose the shipping method as White Glove Delivery if you want the service.
Questions about return?
How do I return?
Please call 1-833-MASSA5 (833) 627-7245. Explain the situation and get your RMA number on any item. It'll be refused if you return the item before contacting us without an RMA number. Put the packing list and your RMA number inside your package with the item(s) to return. Make sure to include all parts and data sent with the package.Tape boxes securely and attach an appropriate shipping label.
Questions about our website?
How do you handle my privacy?
We will never sell or give your email address (or any other information about you) to anyone else without your permission. We created this policy to demonstrate our firm commitment to your privacy.
Is it safe to use your website?
Yes, we are a member of Trustwave and had partnered with Authorize.net to ensure the highest level of encryption, PCI compliance, and transaction safety. We use methods providing layered protection against data security breaches and fraud, which have the Trusted Commerce program's components- Payment Card Industry Data Security Standard (PCI DSS) compliance services, SSL certificates, and Trust Commerce security.
Were you featured on ABC, Fox, and others?
We can proudly say we were recently featured on a few networks like Fox, ABC, and MSNBC. They reached out to us for an interview after a customer praised us for our customer service and professionalism.
Disclaimer: Referencing these media organizations should not be construed to imply an endorsement or sponsorship of Massage Chair Heaven or its products.