Massage Chair Heaven

Returns & Exchange Policy

Easy Returns: Initiate a return within 30 days of delivery for a full refund.*

No Restocking Fees: Some brands have specific fees* (listed below).

Return Shipping: A $250 return shipping fee applies for massage chairs.

Initiate Return: Email us at Info@massagechairheaven.com or call 1833-627-7245.



Customers agree to the following terms and conditions:


  • Initiate returns within 30 days of delivery. Contact us via our “Contact Us” form or call us at 1833-627-7245.
  • Customers must pack the chair in its original material for returns. Any associated costs are the customer's responsibility.
  • Chair exchanges involve disassembling & repackaging. Differences in chair prices will be credited/billed.
  • Refunds exclude White Glove Delivery costs, commercial warranties, and financed orders' 8% transaction fees. Extended Warranties are refundable.
  • Refunds can take up to 1 week to process and reflect on your statement, minus certain deductions.
  • Cancellations after 24 hours incur a 3% cancellation fee. Include all original accessories and manuals with returns.
  • The standard return policy applies with restocking fees for any chair canceled AFTER it has shipped. Both shipping fees are not refundable. 


Product Guaranty & Damages:


Inspect your product on arrival. Report damages within 7 days with proof (photos/videos) to Info@massagechairheaven.com. We'll handle returns and offer refunds or replacements as appropriate.


Product Condition for Returns:


Products must be in original packaging and near-new condition. Any discrepancies may result in a rejected return. If unfit, options include:


   - Pay for reshipment.

   - Collaborate with our support for return processing.

   - After 14 days without a decision, the product will be recycled.


*Restocking Fees:


Synca, Daiwa, Human Touch, INADA: 20% fee.

Infinity, Kyota, Osaki, Ogawa, Titan, Sharper Image, Luraco, Kahuna: 15% fee.

No Returns are Allowed on Ohco, D.Core, Hutech Kai, Panasonic, and Katana.