FREE Nationwide Delivery. 0% Financing Available!
📞 1-833-MASSA5 (1-833-627-7245)

We provide Free Shipping and Easy Returns within the continental 48 states.

Shipping Policy

1) Free Curbside Delivery (What We Recommend):
Average Shipping time: 7-10 Business Days

This is our standard delivery method when you purchase any massage chair from us. Your massage chair will arrive unassembled in its factory boxes. The freight company will deliver your massage chair to your carport or entryway, and you will be responsible for getting it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or family member.

  • Slight assembly is required, but our massage chairs are pretty easy to assemble with clear assembly instructions included in the packaging. You don't need special tools or skills. Assembly usually consists of attaching air hoses, the arms, and ottoman. Installation takes about 30-90 minutes. If you need help with assembly please contact us at info@massagechairheaven.com.
  • Check the box dimensions, to make sure they fit through any doorway that is needed.
  • If you need to climb stairs, the delivery company isn't responsible to bring your massage chairs up. We recommend getting a family member or friend to help out (which is free!) but you can also check out our White Glove Delivery option. 
  • We DO NOT SHIP to PO BOX.

2) White Glove Delivery (Room of Choice Installation):
Average Shipping time: 12-14 Business Days

You can add White Glove Delivery to your order from $199.99 to $299.00 and it is basically the delivery AND installation of your massage chair. It adds about a week to the total delivery time. A two-person installation team that will deliver, unpack and install your massage chair in whichever room you like (and carry it up the stairs if needed). They aren't professional massage chair installation experts, but rather a furniture installation team. They may or may not have installed your particular massage chair model before. If any problems arise during installation please email us at info@massagechairheaven.com, and we will help you.

  • Once your massage chair has arrived to the white glove terminal, please allow 2-3 business days for the installation team to call and schedule your delivery. If for some reason you do not receive a call to schedule delivery after 3 days, please contact us and we will help you.
  • You don't to be an expert or own special tools to install a massage chair. They're pretty easy to assemble with clear assembly instructions included in the packaging. We only partner with brands that have excellent customer service. That means both Massage Chair Heaven and the massage chair manufacturer is available to assist you in installation.
  • We only recommend this option is you can't find anyone to help you with carrying the massage chair, or if you want everything done for you without moving a muscle (which is totally fine! After all, you deserve a rest and a break to revitalize!) 
  • We DO NOT SHIP to PO BOX.

3. Canada Shipping (700 US Dollars or $19.99 Smaller Items)

Curbside Delivery 

This is our standard delivery method available to Canada. When you purchase any massage chair from us. Your massage chair will arrive unassembled in its factory boxes. The freight company will deliver your massage chair to your carport or entryway, and you will be responsible for getting it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or family member.

  • Slight assembly is required, but our massage chairs are pretty easy to assemble with clear assembly instructions included in the packaging. You don't need special tools or skills. Assembly usually consists of attaching air hoses, the arms, and ottoman. Installation takes about 30-90 minutes. If you need help with assembly please contact us at info@massagechairheaven.com.
  • Check the box dimensions, to make sure they fit through any doorway that is needed.
  • If you need to climb stairs, the delivery company isn't responsible to bring your massage chairs up. We recommend getting a family member or friend to help out (which is free!)

**White Glove Delivery is not available to Canada. **

Delivery Communication

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship on average within 1-2 business days and take about 7-10 business days of the date of your order to be delivered (this is industry standard due to the large shipments required). We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@massagechairheaven.com or (833) 627-7245