Osaki OS-PRO 4D Paragon Massage Chair

3 Year Standard Manufacturer's / Parts & Labor Warranty 

This NON-TRANSFERRABLE Warranty is provided by Titan Chair LLC.

We guarantee that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship, or structural defects during the first THREE (3) years of ownership, excluding specific limitations contained herein. 

What Is Covered:

1. This warranty explicitly covers all parts, labor, and framework of the chair.
2. This warranty includes parts costs and labor for the first year at no cost to the customer.
3. This warranty includes parts costs covered for the second year at no cost to the customer.
4. Structural Framework on selected products carries for three (3) years.
5. The additional extended warranties include parts and labor costs covered at no cost to the customer.

5 Year Extended Manufacturer's / Parts & Labor Warranty 

What Is Covered:

1. This warranty explicitly covers all parts, labor, and framework of the chair.
2. This warranty includes parts costs and labor for the first (3) years at no cost to the customer.
3. This warranty includes parts costs covered for the 5 years at no cost to the customer.
4. Structural Framework on selected products carries for three (3) years.
5. This warranty is only valid with the purchase of the extended 2-year warranty.

What Is NOT Covered:

1. Any shipping expenses incurred. Transportation damage; theft; abuse; neglect; vandalism.
2. Damages incurred due to shipping and handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under this warranty.
3. Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances, and power surges.
4. Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.
5. Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
6. This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute a defect for warranty.
7. Softening/ hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.
8. Natural patterns and grains and variations in leather will not constitute a defect under this warranty, as no two pieces of fabric are identical.
9. The warranty shall not apply if the product has been damaged physically, whether intentionally or due to accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns, or is otherwise unsanitary, damaged, or soiled.
10. Products used in commercial or corporate settings.
11. Products purchased from unauthorized dealers.

Implied Warranty & Other Damages:

1. Any implied warranties shall be limited to the duration of the 1-year portion of this limited warranty, and with regard to structural framework, limited to the duration of the 3-year portion of this limited warranty.
2. By making a purchase, you agree that Titan Chair LLC. will not be liable for any items damaged and/or lost while en route to the specified address. Any claims for such loss or damage must be addressed and resolved with the designated carrier.
3. In no case will Titan Chair LLC. be liable for incidental or consequential damages, whether such damages are claimed on account of breach of warranty, breach of contract, negligence, or strict/product liability, including without limitation, damage to property (other than the product), or other economic losses.

How to obtain warranty service:

1. You must provide proof of purchase for any warranty claim.
2. You must obtain a return authorization number in order to ship products to a service center.
3. You may obtain service advice, or an RMA number by contacting the Titan Chair LLC Customer Service department toll-free at 1-888-848-2630 ext.3.
4. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Titan Chair, LLC Warranty Limitations and Exclusions

Warranties are non-transferable, and do not cover any damage or loss caused by use in a commercial or corporate setting; failure to follow operating instructions; Electrical disturbances and power surges; dropped product; including but not limited to remote controls; Damage resulting from improper use or maintenance; vandalism; environmental conditions; exposure to environmental conditions (rust, corrosion, sand, dirt, wind, hail, earthquake, tornado, fire, flood); loss of use during the period that the product is being repaired; products purchased from unauthorized resellers; alterations or modifications of original condition; theft; neglect; unauthorized repairs; loss of power.
Damage that occurred due to shipping and handling does not constitute a defect under this warranty. Fading, wearing, and the pilling of fabrics do not constitute a defect under the warranty. Failures of attach points such as stitching, Velcro, and zippers do not constitute a defect under this warranty. Under no circumstance shall Titan Chair, LLC or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, etc.), even if any party has been advised of the possibility of such damages.
Warranties are only valid within the 48 contiguous United States and Canada, provided the equipment has been operated according to the instructions accompanying it. All warranties begin on the DATE OF PURCHASE. Titan Chair, LLC, at its sole discretion, will repair or replace any defective part within a reasonable time frame.

Shipping Rates & Policies

All standard shipping is a curbside delivery service. This offer covers most items shipped by ground within the contiguous U.S. By curbside delivery, massage chairs will arrive in their original factory boxes unless otherwise mentioned. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering them into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.

Threshold Delivery: With threshold delivery mode, massage chairs will be delivered to the nearest ground-level entrance of the home, business, or apartment building. 

White-Glove Delivery: With white glove delivery, massage chairs will be hand-delivered to your destination and assembled together. Choose the shipping method as White Glove Delivery if you want the service. (Cost:$250)

All White Glove Services is a one-time service that is non-refundable nor do they cover any return service. Once the service has been signed off for completion of service, the delivery agent will not return to do further services that may not have been completed on their initial visit. It is vital for the customer to fully inspect and test the product before signing off the completion of the service.

Please provide a valid street address with each order (we are currently unable to ship to P.O. boxes unless a phone number is provided ). Additional charges apply to rush and international shipments, including Alaska, Hawaii, and Puerto Rico. Shipping costs are listed beside each product. If there is no price, you can call to get a quote (this is especially prevalent for the higher weight items).

How Fast Will You Receive An Order

All orders are processed between 7 a.m. and 5 p.m. (PST), Monday through Friday. Your order will try to be shipped within 24 hours unless otherwise noted. The order is then shipped and delivered within 7 to 10 days. 

Thank you for shopping with us & if you have any questions just ask below, Live Chat, or Call Us at (833) 627-7245