What is Massage Chair Heaven?
We're your go-to destination for affordable and luxurious massage chairs. We make it super easy to find and own the perfect massage chair for your needs.
How can I contact you?
You can call us at 1-833-627-7245 (that's 1833-MASSA5) or email us at info@massagechairheaven.com. You can also reach out through our website's contact form or chat with our friendly agent.
Are you an authorized dealer?
Yes! We're proud to be authorized dealers for all the brands we carry. That means you get genuine products with full warranties when you buy with us. We have direct relationships with the manufacturers, so we can provide better support and service throughout your ownership experience.
What brands do you carry?
We have an impressive lineup of the industry’s best brands: Synca, Infinity, Inada, Osaki, Inner Balance, Luraco, Titan, Kahuna, Sharper Image, Human Touch, Kyota, Daiwa, Ogawa, D.Core, RockerTech, Fujiiryoki, and Ceragem. Each brand has its unique features and specialties.
Do you offer financing?
Yes! Your budget shouldn’t hold you back from owning an amazing massage chair. That’s why we offer 0% financing through PayPal, Klarna, and Affirm. Get your chair now, and pay at your own pace.
Is there a down payment required?
No down payment in most cases, but it may vary based on your credit and which financing option you choose. Don’t worry because you’ll see everything clearly before you commit, so there are no surprises.
How quickly will I know if I'm approved for financing?
Usually within minutes! The application process is done online, so it’s quick and easy. All you need to do is provide some basic information, like your full name, address, and contact number, and the system does the rest.
Do you have a price match guarantee?
Absolutely! If you find a lower price on the exact same chair from a legit authorized dealer, we'll match it. We're confident our prices are already competitive, but if you do find something better, just let us know, and we'll take care of you. We want you to feel great about your purchase!
What does your price match include?
We'll match both the chair's price and the shipping cost (except sales tax). So if another store offers free shipping and we're charging for it, we factor that in too. We want to make sure you get the best total price possible.
Are there any brands excluded from price matching?
Yes, Luraco massage chairs. They have super strict pricing rules that all dealers have to follow, so everyone sells them at the same price. Every other brand we carry is eligible for price matching, though.
How do I request a price match?
Just email us at Info@massagechairheaven.com or use the LIVE CHAT function on our site between 9:00 A.M and 8:00 P.M. EST before you order. Tell us which chair you want and where you found the better price. A link or screenshot is super helpful.
Are there any hidden fees?
Absolutely not. We're upfront about all costs. The price you see is what you pay (plus sales tax if your state requires it), and shipping is free on most orders.
Do you charge sales tax?
It depends on which state you live in. You’ll know at checkout, as it will automatically calculate any tax based on where you live and show you the total.
Can I use multiple discount codes?
Usually, just one promo code can be applied per order.
Do you offer discounts or special deals?
We frequently offer savings and special promotions. Contact our customer service team or check our website for current deals. We want to make quality massage chairs affordable for everyone.
Do you offer free shipping?
Yes! Every single massage chair ships free to your door within the continental 48 States. Since these chairs are huge and heavy, shipping usually costs hundreds of dollars, so this is a massive savings. For customers in Alaska and Hawaii, shipping is available for an additional fee (contact us for a quote). Please note that standard free shipping is curbside delivery, but if you'd like the chair brought inside and assembled, we offer a professional White Glove Delivery service for an extra fee.
Where do you ship?
All 50 states! From sunny California to snowy Maine, we'll get your chair to you. We even ship to Alaska and Hawaii. We also ship certain brands to Canada. Basically, if you're in North America, we can probably get you a massage chair!
Do you ship to Canada?
Yes, we ship Synca, Infinity, Inner Wellness, Kyota, and Sharper Image to Canada.
How long does shipping take?
For chairs we have in stock, plan on about 12-14 business days from when you order, which is about 2-3 weeks. If you add White Glove Delivery, add another week. If the chair you want is out of stock, we'll tell you when to expect it.
What's your standard delivery method?
With regular delivery, the shipping company brings your chair in factory boxes to your carport or front door area. They'll help get the boxes off the truck, but then it's up to you to get them inside and put the chair together. The boxes are heavy (like 80-200 pounds each), so definitely grab a friend to help!
Do I need to be home for delivery?
Yes, someone needs to be there to accept the delivery. These chairs are valuable, and we want to make sure they get into your hands safely. The delivery company usually calls ahead to let you know when they're coming, so you can plan to be home that day.
Will the delivery company bring it upstairs?
Not with standard delivery, but you can add White Glove Delivery for that service. They will carry it wherever you want it, unpack everything, and even assemble it for you.
What is White Glove Delivery?
It’s the delivery AND installation of your massage chair to whatever room you want (even upstairs). It’s pretty much the VIP treatment you deserve.
How much longer does White Glove Delivery take?
About a week extra compared to regular delivery because the White Glove team has to coordinate schedules and appointments in your area. The extra week of waiting is worth it for the convenience. Plus, they'll call to schedule a specific day and time that works for you.
Do you ship to PO Boxes?
No, these chairs are too big and heavy for PO Box delivery. The team needs an actual street address where a big truck can pull up.
What if my chair won't fit through my door?
Before you order, grab a measuring tape and check your doorways, hallways, and any stairs. We list all the chair dimensions on the product pages, so you can verify the fit before you buy. Usually, chairs can be tilted or angled to fit through standard doors.
How will I know when my order ships?
You'll get an email within 24 hours of the chair leaving the warehouse with tracking info so you can watch its journey to your house (or business). Once the chair arrives at your local terminal, the carrier will call you directly to schedule a delivery date and time window that works for you. This ensures you're home to inspect and sign for your new chair.
What happens if an item is out of stock?
If your item is unavailable or on backorder, we won't charge your card. We’ll cancel the pending charge and email you to let you know what's going on. But if your item is ready to ship right away (usually within 5 business days), we'll process your payment and get your order on its way. We’ll always keep you in the loop via email either way.
Is assembly difficult?
Not at all! Most people can assemble their chair in 30-90 minutes. It’s pretty straightforward—mostly just connecting a few parts, and the instructions are easy to follow.
What tools do I need for assembly?
None. Everything you need to put the chair together comes in the box. Most chairs even include tools like hex keys or small wrenches, and air hoses and power cables are color-coded so you don’t mix them up. You open the box, follow the step-by-step instructions, and enjoy your massage chair in no time.
Will my chair come fully assembled?
With standard shipping, you have to assemble the chair yourself. But if you opt for White Glove Delivery, professionals will put everything together for you.
Should I save the packaging?
Yes! Keep all the boxes and foam for at least 30 days (that's your trial period). If you need to return or exchange your chair, it makes it easier and protects the chair during shipping. We know it takes up space, but maybe flatten the boxes and place them in the garage for a month. After your 30 days, you can toss them.
Where should I place my massage chair?
Choose a spot where the chair can lean back without hitting the wall. Usually, you need about 3-4 feet of space behind it. Some newer chairs need way less space. You’ll also need it near an electrical outlet.
Can I assemble the chair by myself?
It's possible, but because the boxes are heavy, it's much easier and faster to have someone hold the pieces together while you connect them. It’s also safer—you don’t want to hurt yourself or drop something expensive.
What if something breaks during assembly?
Inspect the product once it arrives, and if you notice any damage, report it within 7 days with photos or videos to Info@massagechairheaven.com. Don’t try to force anything or keep going with broken parts. We'll help you get replacement parts or figure out a solution.
What's your return policy?
You get a full 30 days from delivery to try your chair and see if it’s right for you. If you’re not satisfied, you can initiate a return within that window. Please note that while we make the process simple, returns are subject to a $250 flat return shipping fee and manufacturer restocking fees (typically 15-20%). To qualify for a return, the chair must be in near-new condition and repacked in its original factory boxes.
Are there brands I can’t return?
Although most of our massage chairs fall under the 30-day window, some brands can’t be returned unless they arrive broken. These include premium brands such as Ohco, Hutech Kai, Panasonic, and Katana.
Are there restocking fees?
It depends on which brand you bought. Some brands charge restocking fees (usually 10-25% of what you paid), some don't. We'll tell you upfront, before you buy, whether there's a restocking fee, and it'll be in your order confirmation.
How much is the return shipping fee?
You have to pay $250 to cover the cost of picking up and shipping the chair back. Massage chairs are huge and heavy, so they need special freight shipping, which is expensive.
How do I initiate a return?
Email us at info@massagechairheaven.com or call 1-833-627-7245 within 30 days of getting your chair. Tell us you want to return it, and we'll provide instructions and the RMA number once it's approved.
Do I need to pack the chair myself for returns?
Yes, you'll need to disassemble and pack it in the original boxes and foam. This is why it’s so important to save that packaging.
What if I lost the original packaging?
If you already threw away the boxes, you can still return the chair, but you'll need to pack it really well in similar protective materials. If the chair gets damaged because of poor packing, that could be your responsibility.
Can I exchange my chair for a different model?
Absolutely! If you decide during your 30-day trial that you’d rather have a different chair, we can swap it out. Note that you'll pay the difference if the new one costs more, or get credit back if it's cheaper (minus any fees).
What's not refundable?
If you paid for White Glove Delivery, we can't refund that since the service has already been provided. Commercial warranties and an 8% fee on financed orders aren't refundable either, but everything else is refundable during your 30-day trial.
Are extended warranties refundable?
Yes, if you bought an extended warranty for home use and you return the chair within 30 days, you'll get your warranty money back.
How long do refunds take?
It can take up to two weeks to process the refund. Also, the exact time it takes for the funds to appear in your account depends on your bank.
Can I cancel my order?
You can cancel your order, but timing matters. If you cancel within 24 hours of ordering, there’s no fee at all. After 24 hours, you’ll have to pay a 3% cancellation fee.
What if my chair is already shipped and I want to cancel?
If we've already shipped your chair, you can’t cancel anymore. Instead, you’d need to return it under the regular return policy, which means paying the $250 return shipping fee and any restocking fees that apply.
Do I need to return all the accessories?
Yes, everything. The remote, power cord, manual, all the original packaging, and anything else that came with the chair. Double-check before you ship it back.
What happens if I return without authorization?
Unauthorized returns will not be accepted and may be refused or sent back to you at your expense. Always contact us first at info@massagechairheaven.com or 1-833-627-7245, so we can give you instructions and ensure we’re expecting the item.
Is there a minimum time I need to keep the chair?
Nope! Your 30-day trial starts as soon as it's delivered. You could try it once and know it's not right, or use it every day for 29 days before deciding. There's no minimum—it's entirely up to you.
What kind of warranties do massage chairs come with?
Each brand offers different warranty coverage, but most chairs include a 3-year limited warranty. Premium models often come with 5-year plans. We'll give you all the warranty details for whatever chair you're looking at!
What does a standard warranty cover?
Warranties cover manufacturing defects in parts and workmanship. This usually includes the motors, electronics, and structural frame. Just remember: warranties cover 'normal residential use, not things like accidental fabric tears, pet damage, or use in a high-traffic commercial setting. Always check the specific warranty for your brand, as some cover parts for 3 years and frames for even longer.
Can I buy an extended warranty?
Yes, you can buy it when you get your chair or even a little bit later. Extended warranties give you peace of mind, especially if you know you’ll use your chair a lot.
What's not covered by warranties?
Normal wear and tear, fabric tears from abuse, and damage from misuse or unauthorized repairs typically aren't covered. If you use a home chair in your business, that usually voids the home warranty as well.
What if my chair needs repairs during the warranty period?
Contact the manufacturer or us and describe what's wrong. You'll probably need your receipt and maybe some photos or videos.
What's a zero-gravity massage chair?
It's a high-tech recliner that tilts your body into a weightless position (like astronauts experience in space) while giving you a relaxing massage. This special angle takes pressure off your spine and helps you feel like you're floating, which makes the massage even more soothing and comfortable.
What's the difference between 3D and 4D massage?
3D means the massage rollers can move up and down your back, side to side, and push in and out toward you. You can control how deep they go. 4D adds speed changes, like the rollers can speed up and down as real hands would, so it feels more natural and human-like.
What is L-track vs S-track?
An S-track follows the natural curve of your spine from your neck to your lower back. An L-track does that, plus it extends down to massage the glutes and upper thighs.
Do all chairs have heat therapy?
Most modern ones do, but where the heat is located varies. Some chairs might only have heat in your lower back area, while others have heat in your back, bottom, legs, and feet.
What's an air cell massage?
The chair has airbags in the shoulders, arms, hips, legs, and feet that inflate and deflate in patterns. It’s like lots of gentle hands squeezing and releasing your muscles to help with circulation and tension.
How much space does a massage chair need?
Most need about 3-4 feet (91cm - 122 cm) between the chair and the wall to fully recline. But many new chairs have space-saving magic: they slide forward when they recline, so they only need about 3-6 inches from the wall.
What's the weight capacity of most chairs?
Most massage chairs work great for people up to 250-300 pounds, and many can handle up to 350 pounds. Some heavy-duty ones go up to 400 pounds. Check their specs, as the weight limit is important because it affects how well the massage works and how long the chair lasts.
What's the height range for massage chairs?
Most chairs accommodate people between 5 feet and 6 feet 4 inches tall. If you're shorter than 5'2", the massage rollers might not line up perfectly with your back. If you're taller than 6'4", the rollers might not go far enough down. Fortunately, many chairs have body scanning that adjusts to your height.
Are massage chairs loud?
Not really! You'll hear some gentle humming and whooshing sounds from the motors and airbags, but they’re pretty quiet. Definitely not loud enough to annoy you or disturb someone’s sleep.
Can I use my massage chair every day?
Absolutely! In fact, it’s great for you. Many people make it a part of their routine, and it’s easy to see why. Just listen to your body—if you feel sore, take a break or do shorter sessions.
How long do massage chairs last?
With proper care, a quality massage chair can last 10-15 years or more. How well it’s built, how much you use it, and how well you take care of it can all affect how long it lasts.
Do massage chairs require maintenance?
Massage chairs are low-maintenance. Just wipe it down once a week with a damp cloth to keep it clean, and now and then, check that all crews are tight. Also, keep it out of direct sunlight so the fabric doesn’t fade. That’s really it.
Can massage chairs help with back pain?
Many customers tell us their back pain got way better when they use a massage chair regularly. The massage, heat, and zero-gravity position all work together to relax muscles and help your body heal naturally. But remember that they DON’T cure medical problems—they're wellness products, not medicine. If you have serious pain, talk to your doctor first.
Are massage chairs good for circulation?
Absolutely! The rollers that massage your back and neck, the airbags that squeeze your arms and legs, and the zero-gravity position all improve circulation and make you feel better overall.
What's body scan technology?
The chair scans your back to learn your unique shape, height, where your shoulders are, and where your pressure points are. Then it adjusts the massage to fit your body specifically, not just a generic template. It's like having a massage therapist who learns your body every single time.
Which chair is best for tall people?
If you’re over 6 feet tall, you’ll want an L-track or SL-track chair, which provides a longer massage path that extends from your neck down to your glutes. However, the real secret for tall users is an adjustable leg rest. Look for models with automatic footrest extensions that can accommodate longer legs, so you aren't cramped during your massage
What's the most affordable chair?
We have chairs starting around $3,000-$4,000, and they go on sale often, so you can find something that works for you without breaking the bank.
Do you have chairs for small spaces?
Yes, many of our massage chairs are space-savers. They slide forward as they recline, so you only need a few inches from the wall, not feet, which is perfect for apartments or smaller rooms.
Which chair is best for athletes?
Since athletes often want something that can dig deep and help with recovery, check out massage chairs with powerful motors to work out those muscle knots. You may also want chairs that focus on specific sore spots or get some good stretching action. See chairs with deep tissue massage and heat therapy, like the Luraco models.
Can I try chairs before buying?
Absolutely! Visit our Miami showroom and test out as many chairs as you'd like. We have dozens that are set up and ready for you to try and experience.
How long can I test chairs in the showroom?
As long as you want! It’s a big decision and a massive investment for a lot of people, so take all the time you need, relax, and really experience each chair. We want you to be 100% sure you’re picking the right one.
Do I need an appointment to visit?
No appointment needed; you’re welcome anytime during the showroom hours. If you're driving from far away or want to see specific chairs, call ahead at 1-833-627-7245 so we can get everything ready for you. But walk-ins are totally welcome too; we'll make time for you either way.
Can you help me choose the right chair?
That's what we're here for! We know every single chair well inside and out and will help you find the perfect one that checks all your boxes.
Do you offer virtual consultations?
For sure! If you can’t make it to Miami, we’ll help you over the phone and through email to answer your questions. We’ll make sure you have all the info you need to feel confident about your choice.
What voltage do massage chairs use?
Every chair we sell in the US works with standard wall outlets, which are the same ones you plug your TV or computer into. No special wiring needed, no electrician required, just plug it in, and you're good to go.
Do massage chairs use a lot of electricity?
Nope! They use about the same power as a computer or a couple of light bulbs. Even if you use your chair for 30 minutes every single day, you won’t see a spike in your electric bill each month. They’re remarkably energy-efficient.
Can I use my chair on carpet?
Yes, you can. Some people put clear plastic floor mats under the chair on carpet to protect the carpet and make it easier to move the chair if they need to. But many customers have their chairs on carpet without issue.
Are massage chairs safe?
Yes, when used properly. Always follow the manufacturer's guidelines. If you have health concerns, ask your doctor, and they’ll tell you if it’s okay for your specific situation or condition.
Can pregnant women use massage chairs?
Consult with your doctor first. Some doctors say a gentle massage is fine during pregnancy, others say wait. Every pregnancy is different, and there are certain pressure points that shouldn't be massaged when you're pregnant, especially in the first trimester. Your OB knows your specific situation and can give you the right advice.
Can kids use massage chairs?
Yes, but with strict rules. Massage chairs can be great for older kids and teens to relax, but they aren’t meant for toddlers or young children, as they are designed for grown-up-sized bodies. If you want your child to use it, supervise them and make sure they know how.
What if the remote breaks?
You can get a replacement! Just contact the manufacturer or us with your chair's model number, and we'll help you order a new one. Remotes usually cost $50-150+, depending on the chair. In the meantime, most chairs also have basic buttons built into the armrest or side that let you do the important functions like start/stop and recline, so you're not totally stuck.
Can I control the chair with my phone?
Some newer fancy chairs have Bluetooth and apps. You can start programs, change intensity, save your favorite settings, track how much you use it, and do other amazing things. It’s convenient and fun.
How do I clean my massage chair?
Wipe it down with a soft, damp (not wet!) microfiber cloth to remove body oils, dust, and light dirt. Never use harsh chemicals, bleach, alcohol-based cleaners, or abrasive scrubbers, as these can damage the finish and upholstery. For leather or leather-like materials, you can use a cleaner specifically designed for that material.
What if something spills on my chair?
Clean it immediately. Blot (don't rub!) the spill immediately with a clean, absorbent cloth to soak up as much liquid as possible. For water-based spills, continue blotting with a damp cloth, then dry thoroughly. For oil-based spills, use a mild dish soap solution. Avoid soaking the upholstery as moisture can damage internal components.
Can sweat damage my chair?
Not really, but over time, body oils and sweat can degrade upholstery materials, cause odors, and create stains if not cleaned regularly. This is especially true if you use your chair after workouts or in hot weather.
Should I cover my chair when not in use?
You don’t have to, but you can if you want to protect it from dust, prevent sun damage if your chair is near windows, and protect against accidental spills or pet hair. If you do use a cover, it must be a breathable fabric that doesn't trap moisture. Remove the cover periodically to let the chair air out.
Can I share my massage chair with family?
Absolutely! Massage chairs are fantastic for the whole family. Share wellness activities, and it can be a great bonding experience. The body scanning technology is a terrific feature here, which adjusts to each user's unique body shape automatically, so the massage experience is personalized for everyone.
What if my chair makes strange noises?
If it’s quiet humming or whirring, it’s normal. But if you hear a loud grinding, clicking, squeaking, or banging noise, check if anything is stuck under or around the moving parts, or maybe the bolts and screw become loose. If noise persists, contact customer service.
How do I store my chair if I move?
Use the original boxes if you still have them—they’re perfect for protecting the chair during a move. If you don’t, wrap the chair well in moving blankets or bubble wrap, especially the parts that stick out, like the footrest and arms.
What’s the best way to protect my chair?
Just be nice to it, really—wipe down weekly, keep it out of direct sunlight, don’t go over the weight limit, fix any little problems right away (not ignore them), and follow the rules in the manual.
Are massage chairs really worth an investment?
Absolutely! A massage therapy costs around $50 to $150 per session. If you go once a month, that’s $600 to $1,800 a year. You don’t have to deal with those ongoing costs with a massage chair, plus you have unlimited access to therapeutic massages anytime you need them.
What materials are massage chairs made from?
Most of our chairs use genuine dealer or high-quality synthetic materials. We choose materials that are durable, easy to clean, and complement the chair’s heat therapy features. They also have modern designs that look amazing in any room.
Is it safe to order online?
Totally safe! We take online security very seriously because we want you to feel confident when you shop with us. We use highly secure encryption for all transactions, and your card info is protected.
What payment methods do you accept?
We accept all major credit cards, PayPal, Digital Wallets, and our financing options through Credit, Klarna, and Affirm. Whatever way you like to pay, we’ll likely accept it.
